€0.99 per resolved case. €0.00 if unresolved.
A resolved case costs 99 cents. An unresolved one costs you nothing at all. No setup, no base fee, no minimum contract period.
What a ticket costs today.
And what it should cost.
Calculated based on 20,000 resolved cases per month and €13.50 per resolved ticket, the average of the €12 to €15 range. Plug in your own numbers; the ratio remains the same.
The case numbers are arbitrary and do not constitute a formal quote.
Cases that SVNTN does not resolve are returned to your team with a full report. You pay nothing for this.
Six sentences,
no fine print.
There are no setup fees for onboarding.
There are no long-term commitments; you can cancel at the end of any month.
200 cases a month is just as fine as 200,000.
If a case is returned to you, the invoice amount is €0.00.
Monthly, based on resolved cases; every case includes a log and timestamps.
No tiered pricing that only makes it cheaper once you reach a certain volume.
What Procurement and Finance ask first.
A case is considered resolved when the request is completed: the process is saved in the system, the customer is informed, and the ticket is closed. The criteria are defined in writing for each case type before we start.
The agreed-upon definition, not our gut feeling. For every billed case, you receive a log with timestamps and steps. We remove disputed cases from the invoice.
They go back to your team with a complete log up to the point of interruption. Your employee sees exactly what has already been done and doesn't have to start from scratch. Cost: €0.00.
No. The Desktop Agent operates your systems via the interface, just like an employee with a keyboard and mouse. If you have APIs, we are happy to use them, but we don't wait for them.
Weeks, not quarters. Your IT team sets up user accounts, we train the case types, and we start with a parallel run. The process is outlined on the Techshore page.
Monthly, based purely on resolved cases. No licenses, no seat fees, no minimum volume.
Talk to
Ralf.
No funnels, no demo queues. Just tell us what you need solved. We’ll get back to you within one business day to schedule a meeting.