The category.
And the technology behind it.
Three agent roles, five steps to implementation, no interface required.
Onshoring, nearshoring, and offshoring have moved people. Techshoring moves the work.
For decades, customer service meant passing requests along. First within the country, then to a cheaper one. The process stayed the same, only the hourly rate went down.
That’s why we invented Techshore. Techshore doesn’t pass cases along. It resolves them.
A workforce,
not a chatbot.
One case runs through all three roles and stays one case. There is no handover to a second level and no “let me transfer you” moment.
Conversational Agent
Answers the call, understands the request, and speaks in your brand voice and the customer's language. It listens accurately, even when the meter number is mentioned in a subordinate clause or the caller corrects themselves mid-sentence.
Case Agent
Knows your rules, forms, and thresholds. Decides the next step, runs plausibility checks, and stops cleanly when a case falls outside the agreed definition.
Desktop Agent
Operates your systems through the user interface, with keyboard and mouse. It needs no API, no data export, and no sign-off from the architecture board.
Taken over in weeks, not in quarters.
Five steps. Your IT department is involved in only one of them, the one that takes an hour.
First conversation
We look at your most common case types and pick two or three to start with. They need high volume and a clear definition of “resolved.”
Accounts instead of interfaces
You create user accounts in your systems, as you would for a new employee, with the permissions that employee would have. That is your IT’s entire contribution.
Training on real cases
The Case Agent learns your rules and exceptions, the Desktop Agent learns your screens. The basis is your existing work instructions, not a new process project.
Parallel run
The agent works alongside your team. Your team reviews the logs line by line and approves case types one at a time. You pay nothing in this phase.
Takeover
The agent fully takes over the approved case types. From here on, every resolved case counts €0.99, every unresolved case €0.00.
Hosted in Europe, every step logged.
Operated in Germany
Data centers in Frankfurt am Main, geo-redundancy within the EU. No data processing outside it.
DPA under Art. 28
Data processing on documented instructions, with a subprocessor list and audit obligations. Contract template included.
Information security
Management system per ISO/IEC 27001, audited by an accredited body.
Least Privilege
The agent works with the permissions of an employee in the same role. No admin rights, no database access.
Complete case logs
Every step of every case, timestamped, stored tamper-proof, and exportable for you.
Return and deletion policy
Data returned at the end of the contract, deleted within 30 days, deletion log included.
Talk to
Ralf.
No funnels, no demo queues. Just tell us what you need solved. We’ll get back to you within one business day to schedule a meeting.